Don't Love It...You're Free To Return It.
If you don't love it, return it. Canvas Cultures is committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within 30 days of time of purchase and receive a full refund for the price of the product.
Shipping charges will not be refunded. Canvas Cultures does not supply pre-paid shipping materials for returns or cover the returned merchandise shipping fees. We will issue your refund within (12-24) hours of receiving the returned merchandise.
1. Ship the canvas back to our return facility at:
Return Facility - Canvas Cultures
115 Central Avenue
Alameda, California 94501
(We do not provide return shipping labels so please make sure the information is accurate when you send it.)
IMPORTANT: PLEASE WRITE YOUR NAME AND ORDER NUMBER ON THE OUTSIDE OF THE BOX
2. Email support@canvascultures to let us know your order number and to give us confirmation that the canvas you want to return is in the mail en route to us. (IMPORTANT: ORDER NUMBER MUST BE INCLUDED)
3. Once received we will ensure the canvas is not damaged and then help you 1-on-1 with the process of getting your refund or exchange, which will be processed 12-24 hours after receiving the returned merchandise.
BE SURE TO SAVE YOUR RETURN LABEL RECEIPT FROM THE POST OFFICE YOU HAVE PROOF OF RETURN.
NOTE: EXCHANGES CAN ONLY BE DONE IF YOU WANT TO GET A NEW CANVAS SIZE, NOT A NEW CANVAS DESIGN.