CONTACT US

To reach out to our customer support team, please email us at support@canvascultures.com.

Policies

Return Policy

Canvas Cultures facilitate returns of items under specific conditions. Returns are allowed, provided the item is in the same condition as received, unused/unwashed, with tags, and in its original packaging. However, certain items are excluded from returns, such as those marked as final sale, gift cards, bespoke products, gifts with purchase, and custom-made products (i.e. personalized canvas products). 

The return window is 30 days, starting from the date the order is marked as delivered by the carrier. Return shipping fees are the responsibility of Canvas Cultures, and the return process begins once the received items are inspected. Customer funds may be temporarily held to confirm the receipt of returned items and ensure they meet refund eligibility criteria, preventing fraudulent or unauthorized returns and ensuring a fair process.

Please be aware that this return processing policy may be subject to change at the discretion of Canvas Cultures. Any updates will be communicated to customers through appropriate channels. By continuing with a purchase, you acknowledge and agree to abide by the terms outlined in this returns processing policy.

To initiate a return request, please provide your order ID and shipping address through our returns portal. 

Cancellations and Order Modifications Policy

Order cancellations and or modifications must be submitted in writing within 1 hour of order placement. After that time has elapsed, you may be eligible for a refund, exchange, or store credit. Please refer to those policies for more details.

Our cancellation and order modification policy does not apply to requests that occur outside of business hours.

Shipping Policy

Eligible Destinations:

Canvas Cultures provides shipping services to the contiguous 48 states and Washington D.C.

Order Fulfillment:

Unless otherwise indicated on the product page, for in-stock orders, our fulfillment team is given up to 2-3 business days to pick, pack, and ship orders.

Shipping Timing:

Shipping options and associated costs are displayed during the order checkout process. Once an order is processed, we immediately dispatch it, and you should receive your products within 6 to 8 calendar days.

Order Tracking:

Orders may be tracked at this link using the tracking number which will be sent via email at the time of shipment. Please note for orders shipped via DHL, browser security settings may need to be adjusted to view their tracking page.

Shipping Updates:

Fulfillment and shipping updates will be sent to the email address used to place the order as the order is processed.

Onward VIP Protection+

Canvas Cultures has partnered with Onward to provide our customers with carbon neutral shipping protection, CashBack and a 90 day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have a 90 day satisfaction guarantee where if you experience product quality issues, Onward will work with you to make it right or refund your purchase. As an additional benefit, you’ll receive 10% of your purchase as CashBack for your next order with us.

How does Onward work?

Onward is an on-demand concierge service that covers our customers in the event they have shipping issues or have product quality issues with their purchase. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.

How Do I File A Claim?

You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.

Who does Onward partner with to make shipments carbon neutral?

Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.

How Much Time Do I Have To File A Claim?

You’ll have 90 days from the order date to file a claim.

What happens if my replacement order through Onward also gets lost, stolen or damaged?

Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.

How does Onward’s CashBack feature work?

One of the benefits of adding Onward to your order is their CashBack feature. When you add Onward to your next order, you’ll receive 10% of that order as CashBack to use on a future purchase with us. After you place your order, Onward will email your CashBack balance and a code you can use to redeem your CashBack on your next purchase. As you place further orders that include Onward, your CashBack balance will increase and as you redeem your CashBack, your balance will decrease.

How does Onward’s Satisfaction Guarantee work?

Onward’s satisfaction guarantee provides coverage for any quality issues you experience with the use of our products.Quality Issues are defined as accidental product damage occurring during normal usage such as tears, rips, stains, drops, punctures, cracks, breaks, mechanical failures and electrical issues.If you experience any of these issues within the coverage period, you can file a claim with Onward. Onward may first attempt to repair the product at their expense before either replacing the product or issuing a refund.

Exchanges and Store Credit Policy

Please note that we do not accept exchanges. We encourage you to carefully review product details and ask any questions you may have before making a purchase. Your satisfaction is important to us, and we appreciate your understanding of our return policy. If you have any inquiries or concerns, feel free to contact our customer support team for assistance.

Store credits are allowed, depending on the circumstances. To qualify for a store credit, the item must be in the same condition as received, unused/unwashed, with tags, and in its original packaging. Certain items, such as those marked as final sale, gift cards, bespoke products, custom-made products (i.e. personalized canvas products), and gifts with purchase, are ineligible for store credit.

To initiate a store credit request, the product must meet specific conditions outlined in the policy. The store credit window is set at 30 days, starting from the date the order is marked as delivered by the carrier. The responsibility for return shipping label costs lies with Canvas Cultures, depending on the specified terms. The store credit process begins once the returned items are received and inspected by our team. Customer funds may be temporarily held to confirm receipt and verify eligibility, ensuring a fair and secure process and preventing fraudulent or unauthorized returns.

Please be aware that this Store Credit processing policy may be subject to change at the discretion of Canvas Cultures. Any updates will be communicated to customers through appropriate channels. By continuing with a purchase, you acknowledge and agree to abide by the terms outlined in this store credit processing policy.

Incomplete Orders / Missing Items Policy

Our Incomplete Orders/Missing Items Policy is designed to address and rectify orders that arrive with missing items or components. If such a situation occurs, Canvas Cultures will process a replacement for the affected items. The Incomplete or Missing Item Claim Window is set at 10 days, with the claim window for missing items starting from the date the order was marked as delivered.

Additional conditions apply to items lost or damaged in transit. To submit a claim, proof of purchase is required, and photo and/or video evidence may be necessary. Issuance of replacement orders will be held until Canvas Cultures can confirm that the order was sent out with missing items or components.

This policy does not extend to items lost or damaged during transit. Package / Shipping protection is offered via Onward VIP Protection+. Please see our Onward VIP Protection Policy for more information.

Chargebacks Policy

At Canvas Cultures, we strive to provide excellent customer service and resolve any issues that may arise. This policy outlines our guidelines and procedures regarding chargebacks initiated by customers. By making a purchase, you acknowledge and agree to the following provisions:

1. Contact Customer Support First:

   1. If you encounter any issues with your purchase, we strongly encourage you to contact our customer support team first.

   2. Our customer support representatives are dedicated to resolving any concerns or disputes in a timely and efficient manner.

   3. We believe that open communication and collaboration can often lead to a satisfactory resolution without the need for a chargeback.

2. Chargeback Fees:

   1. In the event that a chargeback is initiated without prior contact with our customer support team or is deemed to be frivolous or fraudulent, we reserve the right to charge a chargeback fee to cover administrative and processing costs.

   2. The chargeback fee amount will be communicated to you before it is charged, and it will be deducted from any refund amount, if applicable.

3. Chargeback Validity:

   1.  A chargeback is an option provided by your financial institution to dispute a transaction and request a refund.

   2. It is important to note that initiating a chargeback without prior contact with our customer support may lead to delays in resolving your issue and can negatively impact our ability to provide quality service.

4. Chargeback Investigation:

   1. Upon receiving a chargeback notification, we will be notified by our payment processor or financial institution.

   2. We will conduct a thorough investigation into the transaction, including reviewing order details, communication history, and any supporting documentation provided by both parties.

   3. As we are beholden to timelines provided by issuing banks, the investigation process may take up to several weeks. We appreciate your patience during this time.

5. Resolution and Refunds:

   1. If the chargeback is deemed valid and supported by sufficient evidence, we will comply with the decision made by the financial institution.

   2. If the chargeback is resolved in our favor, any refund issued by us will be reversed, and the original transaction will be reinstated.

Discounts Policy

At Canvas Cultures, we believe in providing exceptional value to our valued customers. To enhance your shopping experience and reward your loyalty, we offer the following discount policy:

Promotional Discounts:

We frequently run promotional campaigns and offer discounts on selected products or categories. These discounts may be communicated through our website, email newsletters, social media channels, or other marketing channels. Promotional discounts may be percentage-based (e.g., 20% off) fixed amount-based (e.g., $10 off), or presented as offers for gifts with purchase.

Seasonal Sales:

During special occasions and festive seasons, we may hold seasonal sales events. These events feature attractive discounts and special offers on a wide range of products. Keep an eye out for our announcements to take advantage of these limited-time opportunities. 

Volume Discounts:

For bulk purchases or orders exceeding a certain quantity, we offer volume discounts. These discounts are designed to provide cost savings for businesses, organizations, or individuals making large purchases. Please contact our customer support team for more information on volume discounts.

Special Offers:

Periodically, we may introduce special offers in collaboration with our partners or as part of strategic initiatives. These offers could include bundle deals, buy-one-get-one-free promotions, or special discounts on specific products. Stay tuned for these exciting opportunities!

Coupon Codes:

Coupon codes are periodically issued by Canvas Cultures. These codes can be applied during the checkout process to avail additional discounts on eligible products or orders. Coupon codes may be distributed through various marketing channels or as part of exclusive promotions.

Terms and Conditions:

• Discounts cannot be combined unless explicitly stated.

• We do not accept requests to retroactively apply discounts to purchases outside of the offering period.

• Discounted prices apply only to eligible products during the specified promotion period.

• Discounts do not apply to taxes, shipping fees, or any additional charges unless stated otherwise.

• We reserve the right to modify or cancel any discount, promotion, or policy at our discretion.

• In case of suspected misuse or fraudulent activity, we reserve the right to refuse or cancel discounts.

• The discount policy is subject to change without prior notice. The updated policy will be reflected on our website.

Become an Artist

How can I become an artist for Canvas Cultures?

The answer that appears in the notion: Canvas Cultures is a platform that connects artists and their designs to the mainstream masses.No longer are the days of being a struggling artist or having to hear ‘You can’t make a living from creating art. Our artist affiliate opportunity, allows an artist to focus solely on their passion for art & designs, without having the worries or stresses of running a business. All of our artists earn passive residual income month after month for their designs. Please click here to watch the “Become an artist” video.

Ready to show us what you've got and get paid for it?

We want to build a true community of partners who are passionate about our brand. By clicking this link, you can apply to earn affiliate commissions.

Product Features

Does the canvas come with installation materials?

Our canvases come with pre-installed hanging hardware. A centered sawtooth is installed on the top side of the canvas. It also includes pre-installed rubber bumpers to protect your canvas and your walls. 

How Do I Order A Custom Canvas?

Upload pictures, portraits, and designs all from your smartphone, directly to Canvas Cultures to be printed on customized canvas. Please visit our website here: CUSTOMIZED CANVAS, there you can upload your own photos or designs to create your own canvas.

You'll see all the specifications on that page of exactly what you need to do in order to upload your photo/artwork.

After we've received your designs we will send a confirmation email that your canvas is being created.

After it's finished being created...you'll receive another email that the shipment is on the way.

How To Clean Your Canvas Print

Occasional gentle cleaning may be necessary to keep the aesthetic quality of your canvas print. The best cleaning technique is to dust the canvas with a soft, lint-free, dry cloth or feather duster. If your canvas requires deeper cleaning, use a lint-free, clean cloth with warm soapy water and gently rub the affected areas. 

Do not immerse in water or use cleaning products as these can damage the material. Also, canvas material is not weatherproof and should be kept indoors away from high humidity and moisture. 

To ensure your printed canvas lasts for years, do not keep your canvas in direct sunlight. Direct sunlight can cause the print to fade over time. Soft lighting is best. 

What are your canvases made out of?

Our industry-leading print technology ensures sharp photographic reproductions with flawless color fidelity.

Genuine Artist Quality Canvas- UL Certified GREENGUARD GOLD Ink- Water, Fade, Scratch, Crack & Warp Resistant- Chemistry Perfect Gloss & Satin/Matte Finish

FSC Certified Stretch Bar- 1 ¼ “ Deep Sustainable Forest Wood Stretch Bar- Knot, Sap & Warp Free – WILL NOT BOW- Finger Jointed For Extra Strength

Gallery Quality Frame- Roma Moulding™ Hand Crafted in Italy- 5 Times Sanded & Finished- Non Toxins or Chipping – 100% Real Pine Wood- Professional Matte Black Finish

Hanging Hardware Included- Pre-Installed Hanging Hardware- Centered Sawtooth Installed On Top Side of Canvas- Pre-Installed Rubber Bumpers Protect Canvas & Walls

Custom Canvas

How to submit a custom canvas?

1. Upload pictures, portraits, and designs all from your smartphone, directly to Canvas Cultures to be printed on customized canvas. Please visit our website here. There you can upload your own photos or designs to create your own canvas.
2. You'll see all the specifications on that page of exactly what you need to do in order to upload your photo/artwork. After we've received your designs we will send a confirmation email that your canvas is being created. After it's finished being created...you'll receive another email that the shipment is on the way.

Do You Sell Canvases Wholesale?

We don't have a wholesale program 

Do the canvas come with installation materials?

Our canvases come with pre-installed hanging hardware. A centered sawtooth is installed on the top side of the canvas. It also includes pre-installed rubber bumpers to protect your canvas and your walls. Our canvases come with pre-installed hanging hardware. A centered sawtooth is installed on the top side of the canvas. It also includes pre-installed rubber bumpers to protect your canvas and your walls.