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Returns & Shipping

RETURN POLICY

If you don't love it, return it.  Canvas Cultures is committed to quality products and your satisfaction is 100% guaranteed.

If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within (10) business days and receive a complimentary replacement or a full refund for the price of the product.

  • Shipping charges will not be refunded.
  • Canvas Cultures does not supply pre-paid shipping materials for returns, or cover the returned merchandise shipping fees.
  • We will typically issue your refund within (24-48) hours of receiving the returned merchandise.

To return your merchandise, please email: [email protected] for the return address.

SHIPPING & DELIVERY STATUS

We offer complimentary standard shipping via UPS within the United States.  All products are shipped on our shipping account, allowing you to take advantage of commercial shipping policies and operations.

  • Standard shipping is UPS Ground.  UPS Ground transit time is not guaranteed. The map depicts typical transit times, but these may be affected by volume and weather implications. For ground transit times, please visit UPS for a transit time map from our zip code: 80501.
  • Due to our production capabilities and our rigorous schedule, we are unable to expedite orders through our 4-business day production cycle.
  • Canvas Cultures offers upgraded shipping, including UPS 2nd Day Air® or UPS Next Day Air® in the United States, following UPS delivery commitments. Should you select upgraded shipping service at the time of checkout, please be advised of the delivery commitments.  UPS does not extend upgraded service on a weekend or holiday.
  • Our items are made to order and hand assembled to ensure our collection exclusivity. Merchandise ordered in the US delivers between 7-10 business days from the date of purchase.  Orders from Canada can take up to 20 business days to arrive.  Your order's tracking details will be emailed to you once your order has been manufactured and is ready to shipped.
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